When Sony Online Entertainment tried their hand in the zombie-themed MMO games, it initially generated some buzz but fell flat on its face during the launch.

H1Z1 launched in January 15 through Steam Early Access and despite Sony's efforts to make this a memorable one, it ended up in disaster. The launch was delayed for many hours because of server problems. The two dozen steamers Sony invited to play the new game ended up dealing with authentication issues. Most, if not all, were not able to get in and play until the next morning.

It was a disaster that could be taken straight out of a zombie storyline. It was an utter chaos. Servers were down and the game experienced crashes. Even those who were able to log in the next day were still encountering crashes.

Because of the situation, SOE president John Smedley had to take control and assure gamers that the company is doing everything to fix the game.

"Thanks for your patience. Believe me we won't sleep till this is fixed," he said in a tweet.

Most of the major issues were fixed the next day, but a lot of players were still having problems especially with the paid airdrops. This is a crucial part of the game that allows players to get an edge over the others for a price. This micro transaction posed a huge problem because it opens the doors for theft. Players who pay for items risk not getting what they paid for because other players can easily kill them and get their loot.

And that's why many are complaining. To solve this, SOE issued a no-questions-asked refund. Problem is it ran only until Monday.

Interestingly, SOE initially said that H1Z1 is going to be free. Why it suddenly decided to charge for the airdrops is what makes some people feel cheated.

More than a week after the disastrous launch, SOE was able to iron out some glitches, like the bugs and authentication issues. But the company is facing a problem of its own: hackers who terrorize and steal outside of the game mechanics.

SOE has already banned a group of hackers early this week.